QUESTIONS TO ELINS MODA

• Taking measures - Elins moda

  • Do I enter the measures whenever buying a piece ?

No, simply insert the anatomical measures according to our instructions at the time of the first purchase.

  • How can I be sure that my measurements are correct ?

Carefully following the instructions to take precise measurements is very simple. If you want to be more secure or want to ask some more information you can contact customer service - Elins moda (customercare@elinsmoda.com).

  • Can I change my measurements ?

Yes. Your measures included in the first purchase, will be saved by our software for possible future purchases. If you need to change your measurements in any subsequent orders you can contact customer service - elins moda (customercare@elinsmoda.com).



• Products - Elins moda

  • Can I check the quality of your products before a purchase ?

On request you can ask for samples of the fabrics you like or similar (if available at the time) paying only the shipment to delivery. In this case we will refund this cost with a discount to use for your future purchases of identical value to the expenditure for the samples.

  • where is it produced my shirt ?

Our shirts are handcrafted by skilled Italian expert hand in our laboratory for tailoring and shirts. Authentic made in Italy no imitations.

  • Is the price of my piece modified according to the details that I choose ?

No. The price is fixed according to the fabric chosen and does not change for the choice of the neck, wearability, wrists, etc.

  • Is there a shop where I can see your products ?

Yes. You can come and visit us at our headquarters, where you can choose the model of shirt that you like, choose and touch our tissues, require some special processing, and so on. Also in our workshop you will have the opportunity to order even the real "dress made men", still made with purely technical craft. Or for those who do not want to come to Cave, there is our service meets customers in the "customers points" in Punto Roma Eur and Roma S. Pietro.

  • What is the Point of Service Customer Elins ?

Valid only for the city of Rome and the province. It is a service "meets customers in Rome", convenient for those who do not want to come to Cave. With appointment and of course without any commitment we can meet people interested in buying our shirts and tailored suits in our Customers Points. For information contact elins moda at: customercare@elinsmoda.com


Support - Elins moda

  • How can I follow my order and the track of the shipment of the piece?

After sending the order and obtain it from us we will send an email confirmation with a summary of the order, with indication of working time and exact delivery.
After the time of shipment will be sent another email with the specific instructions to follow the shipment from your personal profile or through the website of the courier

  • Is it possible to change the delivery address once the order placed ?.

To change the shipping address, if the order has not yet shipped, you can contact customer service - elins moda
(customercare@elinsmoda.com).

  • I have forgotten my "elins moda" username/password, can you help me?

In the login page is available the password change procedure. If you experience problems, contact customer service elins moda at: customercare@elinsmoda.com



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